Service Promise

We create fun by providing positive experiences and the best in live entertainment for everyone!

Our Mission Statement

We are dedicated to getting to know our season ticket holders on a personal level through listening and successfully completing our touchpoint plan. It is our goal to anticipate the needs of every season ticket holder, resolve their issues in a timely manner and record detailed information in Archtics. This will allow us to better understand our season ticket holder’ needs and expectations, enabling us to create unique experiences and deliver personalized “Hugging” moments.

Vision

The Season Ticket Services Department of the Miami HEAT is dedicated to building loyal friendships and service experiences for our season ticket holders unlike any within the sports industry. Through our customer centric “HUG” philosophy, we will personalize our service, exceed expectations and fulfill dreams.

Contact Us

Phone: 786-777-1400

Fax: 786-777-1629

E-mail: seasonticketservices@heat.com

Address: HEAT Group
Attn: Season Ticket Services & Retention
601 Biscayne Blvd.
Miami, FL 33132

Policies and Procedures Guide